Privacy Policy

Effective Date: September 2026

City Paws Veterinary Clinic ("City Paws," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit citypawsvet.com (the "Site") or use our online forms, booking tools, and pharmacy services.

Information We Collect

Information you provide directly:

Contact details, such as your name, phone number, and email address, when you submit our contact form, request an appointment, or sign up as a new client
Pet information provided through new client and intake forms
Messages you send us by phone, email, or through the Site

Information collected automatically:

Standard technical data such as IP address, browser type, device type, and pages visited, collected through our website platform and any analytics tools we use
Cookies and similar technologies used to operate the Site and understand how it's used

How We Use Your Information

We use the information we collect to:

Schedule and manage appointments
Respond to inquiries and provide client support
Send appointment reminders and clinic updates
Process new client intake and pharmacy requests
Maintain and improve the Site

Third-Party Services

Our Site connects to a small number of third-party tools to provide services to you:

JotForm, for new client intake and pharmacy pickup requests
Otto (Televet), for our online appointment booking widget
Our online pharmacy platform, for home delivery orders
Wix, our website hosting and site-building platform

These providers process information according to their own privacy policies, which we encourage you to review. We do not sell your personal information to third parties.

Cookies

The Site may use cookies to support basic functionality and, where applicable, to understand site traffic. You can control cookies through your browser settings; disabling them may affect some Site features.

Data Security

We take reasonable steps to protect the information you share with us. No online transmission or storage system is completely secure, so we cannot guarantee absolute security.

Your Choices

You may contact us at any time to ask what information we hold about you, request a correction, or ask that we stop contacting you for marketing purposes.

Children's Privacy

The Site is not directed at children under 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Changes to This Policy

If you have questions about this Privacy Policy, contact us at:

City Paws Veterinary Clinic 2200 S. Vandeventer Ave. St. Louis, MO 63110 Phone: (314) 644-0404 Email: info@citypawsvet.com